Monday, October 29, 2007

“FAQ about Schedulers”

Do you have more questions about Schedulers? Well, you are in the right place because we have more answers. Read on to find the answers to more frequently asked questions about Schedulers.

What should you look for when running an ad for a Scheduler? Make sure to put in the ad that there is NO cold calling and mention that you have qualified leads. Tell them the leads are given to them daily. They need to be organized and professional. They will be assigned to a sales representative. They need to be knowledgeable about database entry. They need to be personable. Find out how they sound on the phone. They need good phone manners.

Tip: You can move your Scheduler around to different positions in your office. They don’t always have to be Schedulers. Schedulers are usually the easiest to transfer around the office.

Tip: You can also outsource Schedulers since they work through the phone.

How do we go about monitoring how the Scheduler is doing? You want each Scheduler to have daily and weekly goals. You should track their actual numbers every week. As a team you can require them to report to each other every week. For example, every Monday you can have a team meeting. The Schedulers should each try to have their numbers at the top. The Scheduler has to be a self motivator. The more appointment your sales team has, the more money you make as a Scheduler.

Why would you have to call 40 people to get 9 appointments? How do you handle this? Were they not home? Didn’t they want to set up an appointment?
- If they say they aren’t interested then stop calling them.
- If they aren’t home then leave a brief message. If they don’t call back then try to contact them again. Call them 3 more times and send 3 emails over the next week until you get them on the phone. If you still can’t get a hold of them, put them in an “Unable to Contact” file and you can call them back when you have free time.

Tip: Leave a brief message that doesn’t refer to any selling. Make them curious so they are more apt to call back.

Tip: Run through a few mock calls with new Schedulers. Give them a few different scenarios so they can practice with the scripts. It will increase their chances of success when they talk to actual customers.

Warmest regards,

Matt Bacak

P.S. If you haven't signed up for myPowerful Promoting Tips yet, then youare really missing out, go here:http://www.promotingtips.com

P.P.S. Do you want to be updated on the new things I'm doingto market my companies? Then you need to grab a copy of my`Internet Marketing Dirt'. It's now better than ever before!

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Sunday, October 28, 2007

“Common Questions about Schedulers”

Let’s look at some common questions and situations that occur for Schedulers when they are booking phone consultation sessions. Learning about these situations can help improve the performance of your Schedulers and bring in more money for your business.

What do you do if somebody asks about another program? You let them know that the strategist is the one that will go over this stuff in the strategy session. You don’t go into details or pitch other programs or try to make the sale. Leave this all to the strategist. Your main goal is just to make the appointment.

What do you think are some of the biggest things that many schedulers are doing wrong?
1. The Scheduler is not direct. They don’t give exact times for appointments.
2. They are shy on the phone. Remember this is not a cold call.
3. They aren’t organized. You have to follow up and confirm with an email after you end the call. Make sure to give the appropriate time zones.
4. They are not personable. You have to be able to pick up the phone and talk to anybody.

How do we make sure that people do appear for the phone consultation session?
1. Confirm dates and times on the phone verbally as well as send them an email.
2. Keep appointments scheduled no more than 2-3 days in advance. If it is later, give them a call to remind them.

What happens if somebody says they can’t make the 2-3 time options you give them? Ask them a time that fits in their schedule. Should that opening be available then you schedule it and give it to them.

Tip: You may have to call them back in the future (in a couple weeks) to set up an appointment if they don’t know their schedule or want to put off the appointment.

What is the relationship between the Scheduler and the Sales Person?
You’ll find that most sales people can handle 5-6 appointments per day. They take 45-60 minutes for each appointment. Also give the sales person a little time to run over such as 5-30 minutes. This also gives them time to refresh.

Tip: If the customer thinks that you are going to sell to them at the end of the call and just wants to go to the end of the call then you should set up an appointment with the strategist as soon as possible.

Warmest regards,

Matt Bacak

P.S. If you haven't signed up for my
Powerful Promoting Tips yet, then you
are really missing out, go here:

http://www.promotingtips.com

P.P.S. Do you want to be updated on the new things I'm doing
to market my companies? Then you need to grab a copy of my
`Internet Marketing Dirt'. It's now better than ever before!

Go here and get a copy: www.internetmarketingdirt.com

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